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home > FAQ

Frequently Asked Questions

About KleinfeldPaper.com

Who is Kleinfeld Paper?

Where is Kleinfeld Paper located?

What are Kleinfeld Paper's hours of operation?

How do I place an order?

What happens when I submit my order?

Do you have a catalog?

Customer Service

What if I need to make changes to my order after I've submitted it?

How do I contact Customer Service?

May I place my order by phone rather than online?

What do I do if I have technical problems on the website?


When should I order and mail out my wedding stationery?

How long does it take Kleinfeld Paper to print my wedding stationery?

When should my guests reply by?


Can I order samples?

How do I order samples?

Can samples be customized?


What can I change on the card?

Can I request a new color or change part of the design?

How do I attach a photo to my order?

What photo formats do you recommend?

Can I add or remove menu options from the Response card?

Can I add a Number Attending line or other options to the Response card?

Do you print Name and Table Numbers on Place cards?

Can I add a logo or other artwork to a design?

Can I order products without any personalized text?

Can I save any personalization to come back and finish later?

Will my printed invitation look exactly as I see on my computer?


Printing & Paper Options

What types of paper are available?

Can my card be printed in a foreign language?

Can you print my guest addresses on the envelopes? How is this done?

Quantities & Pricing

What is the minimum number of cards that can be purchased?

How many invitations should I order?

Are Envelopes included in the price?

Will my invitations require additional postage to mail?

Will I receive both inner and outer envelopes with my invitation order?

Do you offer printed proofs?

Payments, Shipping & Return Policy

What methods of payment does Kleinfeld Paper accept?

How much does shipping cost?

Does Kleinfeld Paper ship overseas?

When will my credit card be charged?

I received a promo code. How do I use this?

How long will it take for my order to arrive?

How do I check my order status?

What is Kleinfeld Paper's return policy?

Can I place a re-order?

Can I cancel an Order?

Do you offer a Satisfaction Guarantee?

General Stationery Questions

How do I assemble my Invitation?

Do I need to include tissue paper?

What are Envelope Liners?



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