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Satisfaction Guarantee

Kleinfeld Paper guarantees 100% customer satisfaction. Contact us immediately if there is any issue with a customer order, and we will work with you to correct the issue. Always contact us to confirm whether additional costs could apply for reprints and cancellations (see below).

Kleinfeld Paper retail consultants are available by phone and e-mail, during the following business hours:

Monday-Friday 8am-10pm, EST
Saturday & Sunday 10am-5pm, EST
CALL (toll-free): 855.824.4723
EMAIL: info@kleinfeldpaper.com



Return/Reprint Policy

If a customer is unsatisfied with a printed order and the error is ours, return the full original shipment within 10 days from the date of the invoice, and we will reprint the order at no cost (100% discount off the wholesale cost), including shipping charges.

If a customer is unsatisfied with a printed order and the error was not our doing, we can reprint the new order at 50% of the wholesale cost of the order, plus additional shipping charges.

To initiate a return or re-print, please send an email to info@kleinfeldpaper.com or call customer service at 1-855-824-4723.



Order Cancellation Policy

If a customer order is cancelled at anytime prior to proof approval, there will be an administration fee in the amount of $40 charged to your account, but the remaining balance of the order amount will not be charged.

If an order is cancelled after proof approval, your account will be charged 50% of the wholesale cost of the order.

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